HSBC Global Service Centre – GSC Egypt

Who we are

HSBC Electronic Data Service Delivery S.A.E (HEDS) is one of the Global Service Centers (GSCs) operating from eight countries which form an integral part of HSBC’s Global Operations. GSC Egypt was established in 2010 and commenced its operations from Smart Village in the 6th of October district, with just 85 employees at the time. We currently encompass over 2,400 employees with continuous growth plans. We began with servicing the MENAT region and have expanded to cover several markets across Europe and the world, becoming a comprehensive business services unit that supports HSBC customers and businesses across more than 40 different countries, in four main languages: Arabic, English, French and German.

What we do

Our GSCs process roughly 1.7 trillion customer transactions each year. The GSC Egypt team plays a vital role in driving great experiences for customers and stakeholders around the world, and enables the bank’s strategy. We deliver high-quality financial and professional services which include transactions for our retail and corporate banking clients, managing customer inquiries through contact centers and digital platforms, facilitating payments and credit applications, screening and mitigating financial crime risk and managing core trade transactions for customers around the world. With a focus on streamlining and innovation, we are also currently facilitating safe growth for our businesses through the introduction of additional Global Functions Services in GSC Cairo. These include non-financial risk management, data management and analytics, as well as risk and compliance.

Life at HSBC

At GSC Egypt, we use a hybrid working model, operating 24/7 to serve the needs of the bank’s clients across the different regions. We continue to offer prospects for a fulfilling career within a supportive and inclusive environment where everyone has the opportunity to develop and progress. We also help our colleagues flourish by offering various learning initiatives to ensure career growth and job satisfaction, equipping our people so that they are fit for the future. Moreover, we’re committed to helping build a better future in the communities in which we operate. Our contributions include aiding young people to develop the skills they need to thrive, offering a helping hand to our communities and volunteering for conservation efforts towards a greener and more sustainable world.

To know more about our Global Operations and Life at HSBC, visit www.hsbc.com/careers.

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