HSBC Global Service Centre - GSC Egypt

Who we are

HSBC Electronic Data Service Delivery S.A.E (HEDS) is one of the Global Service Centers (GSCs) operating from eight countries which form an integral part of HSBC’s Global Operations. We were established in 2010 and commenced our operations from our Smart Village premises in the 6th of October district, with just 85 employees. We currently have over 2,000 employees with continuous growth plans. We began with servicing the MENAT region and have expanded to cover several other markets across Europe and the world, becoming a comprehensive business services unit that supports HSBC customers and businesses across more than 40 different countries in three main languages: Arabic, English, and French.

What we do

Our GSCs process roughly 1.7 trillion customer transactions each year. The GSC Cairo team plays a vital role in driving great experiences for customers and stakeholders and enables the bank’s strategy. We deliver high-quality financial and professional services which include transactions for our retail and corporate banking clients, managing customer inquiries through contact centers and digital platforms, facilitating payments and credit applications, screening and mitigating financial crime risk, facilitating global publishing services, and managing core trade transactions for customers around the world. With a focus on streamlining & innovation, we are also currently facilitating safe growth for our businesses through the recent introduction of additional Global Functions Services in GSC Cairo. This includes non-financial risk management, data management and analytics, as well as risk and compliance.

Life at HSBC

At GSC Cairo, we use a hybrid working model, operating 24/7 to serve the needs of the bank’s clients across the different Regions. We continue to offer prospects for a fulfilling career within a supportive and inclusive environment where everyone has the opportunity to develop and progress. We also help our colleagues develop by offering various learning initiatives to ensure career growth and job satisfaction, equipping our people so that they are fit for the future. Moreover, we’re committed to helping build a better future in the communities in which we operate. Our contributions include aiding young people to develop the skills they need to thrive, offering a helping hand to our communities and volunteering for conservation efforts towards a greener and more sustainable world.

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Key information

Office Address:
HSBC Electronic Data Service Delivery S.A.E (HEDS) | Global Service Centre Egypt (GSC Cairo)
HSBC Building B122
Smart Village
Cairo-Alexandria Desert Road
6th of October, Egypt

Managing Director:
Hoda Kassem